Having problem with save session feature

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    Asked on October 03, 2013 at 11:06 AM

    We are having difficulty with the save and continue functionality of two forms (Critical Incident Form PG and Attendance Questionaire).  We have set these up using the "start page" so that one person could have more than one of these started at any one time - so we can't use the auto fill feature.  Also staff move from computer to computer so this would not work for this reason as well.

    Sometimes, but not always, when people click on the link they receive from the Start Page (in the email), the information they had previously entered is not there.  I have watched people do this and trust that people are actually saving at each page but have not submitted the entire form.

    Additionally, we have had multiple reports (some from people I would trust are doing it correctly) of people submitting forms and the submissions not actually coming through.  People are not getting an auto-responder email or notification email --- but people are clicking the submit button.  Again, this is inconsistent - many are getting through but a significant portion are not.

    Thank you for any help you can provide with problem solving this.

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    Answered on October 03, 2013 at 12:21 PM


    Can you provide us the URL of the form you are pertaining to? So that we could check what is causing the issue.

    Kindly check if you have followed the proper walk-through on how to do it. The tricky part is you have to keep a session id. Also, the save function is only available with the page break tool.

    NOTE : As a matter of fact , our session system will not be able to handle a large amount of records in dropdown menus. So please be aware of it, before to implement this method

    I will explain a method from where, they will receive a custom URL that once they go to that link, they will have a pre-populated form to continue.

    1. Create a form to get name and e-mail. On the title explain the user why this is necessary. This will be referred as the first form from now on.

    First Form Example:

    2. Create another form that they will be redirected to. This will be referred as the main form from now on.

    Main Form Example:

    ** By the way, did you notice that our page break buttons’ text are both editable? Select the page break form. Then, from the top toolbar select the button to edit the text of the button. **

    3. When main form is finished click “preview” and then click “Open in new tab” button.

    4. On the new tab copy the URL.

    5. Close the tab and go to “my forms” and click “edit”  on the first form you created.

    6. On your first form go to “Email Alerts” and click “add new email” button.

    7. Select the “Autoresponder Email” and click “next”

    8. Enter your name and e-mail. Recipient E-mail field should be related with the E-mail form on your form. So it should be E-mail by default. If it is not selected please select E-mail. Click Next.

    9. Erase all the data in the text area and write something meaningful for the user. Because this will be sent to his/her email.

    10. Copy the URL that you have from your main form and at the end of the URL add a question mark “?”, after the question mark write “session”, next to it add the equals “=” sign and click E-mail on the form fields. So far your URL should look like this:

    After you have written “?session=” select E-mail from the right corner of the page which is in “Form Fields”.

    Select the URL and Copy. While selected, click on insert/edit link button.

    A new window will pop-up and paste your link on the link/URL blank space and click “insert”.

    11. Click Finish on the E-mail autoresponder menu.

    We've covered the part where our main form will be emailed to our users when they submit their names and e-mail addresses. They will be able to complete their forms whenever they want from their e-mails. However, we also need to do a redirect page after they have submitted the first form.

    12. At the first form go to “Setup & Embed” tab and click “Thank You”

    13. Select the 3rd button “Thank You message” and click next.

    14. Erase all data inside and create a message that explains to your users why they have to be directed to a new page.

    15. Copy the final URL from step #10 - #11 and do same steps to insert the URL.

    16. Click Finish.

    17. Make sure to Save your forms just in case and go for a try!
    Hope this method will help you fix the issue.
    Kindly let us know if you need further assistance and we'll be glad to help out.
    Thank you for using JotForm. :)
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    Answered on October 03, 2013 at 12:30 PM

    We have done all of these steps.  They do get a unique session id.

    Our Main form is: http://jotform.us/form/31575006532145

    Our First form is: http://jotform.co/form/31616310553849

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    Answered on October 03, 2013 at 01:08 PM

    Hello tlobaugh,

    I have mentioned on my response earlier, our session system will not be able to handle a large amount of records in dropdown menus. So please be aware of it, before to implement this method

    This will cause stability problem when handling input data and may fail to save.

    I can see that you have several dropdown menu n your form that has a lot of amount of records.



    This might be causing the issue you are having. Can you try to adjust the page break and put a page break for every dropdown you have if this could fix the issue.

    Test again for several times and see if problem persists, let us know.

    Thank you.



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    Answered on October 03, 2013 at 02:29 PM

    Okay - I made this adjustment and we will be testing it out.

    However, we have had the same issues - especially with failure to submit even when the submit button has be clicked, with a second form, which does not have any long drop downs.

    The main form is: http://jotform.co/form/32413493907860

    The first form is: http://jotformpro.com/form/32414955049962


    Thanks for your help!

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    Answered on October 03, 2013 at 03:22 PM

    It might be not safe to use the title field data on your session links. User can enter anything and there is a chance that the session link will not be properly formatted.

    Your session link is:


    I would like to recommend you to try something like this:


    The {id} is referring to the unique submission ID, so that you will get unique and safe session links.

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    Answered on October 03, 2013 at 04:19 PM

    I changed the links to the session ID.  I also retested my original form (the one with the long drop downs) with save features after each drop down, but it is still not saving any of the information when staff go back in to work on the document again.  They are having to start all over.  Any other ideas?  This was working intermittently but now seems to not be working at all (at least when I test it).

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    Answered on October 03, 2013 at 04:26 PM

    You form is embedded on the google site, but I have not tested yet any similar setup, so I can not confirm if this is going to work.

    Have you tried to use direct form session URLs?

    Like this one: