What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My conditional form collapses don't work in iPhone

    Asked by swiftfamilyfarms on October 03, 2013 at 11:51 AM

    Hey there, first we think your product is awesome. We are using two forms on our site swift-family-farms.myshopify.com. We are not promoting the site yet, only testing everything.

    The first question is if you can tell me why the "Order Hay" form doesn't work on iPhone, specifically the form collapse section. It works fine on the web.

    Second is if there are any obvious tips that you could give us to display our forms better to mobile users.

    Thank you,

    Jeremiah

    Page URL:
    swift-family-farms.myshopify.com

    Mobile product site two forms
  • Profile Image

    Answered by fivetownhoopdreams on October 03, 2013 at 11:57 AM

    I just tried it, it worked on my Iphone just fine.

     

    I think your page looks good on my iPhone.

  • Profile Image

    Answered by EliezerN on October 03, 2013 at 01:27 PM

    Thanks for contacting us Jeremiah.

    We really appreciate your nice comment, thatnks for that.

    I have tested your form in iPhone, but I didn't experience any issue. the forms collapses used for the conditions works fine from my end:

    https://shots.jotform.com/eliezer/Screen%20Captures/iphone_test.swf

    Could you please explain us which is the issue you are having?

    Now, regarding to the second questions, we would appreciate if you open a new thread to make that question and we will be more than glad to help you with the layout of your form in mobile. 

    Thanks

  • Profile Image

    Answered by EliezerN on October 03, 2013 at 01:28 PM

    @fivetownhoopdreams

    Thanks for your colaboration. We really appreciate it.

    Thanks

  • Profile Image

    Answered by fivetownhoopdreams on October 03, 2013 at 02:11 PM

    @ JotForm - No problem, I see it as I ask for help and like to help those (if possible) its a win win for all.