Purchase Order: Products not showing on the builder but showing when the form is loaded

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    Asked on December 07, 2020 at 03:12 PM

    My form says that it saved. I've added several products into my different categories on my form. When I am in the build screen, I added products to the "Warmers" category, when I went back to it, later they aren't there in the build screen. BUT, when I preview my form, they are showing up there. Why are some of my products not showing up on the Build screen but they are in the preview screen? I also added a lot more to the "Room Spray" and "Scent Circle" categories and they are not showing up. I have spent so much time on this, and these things are very frustrating. Please help me!

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    Answered on December 07, 2020 at 06:12 PM

    Hello There!

    I wasn't able to reproduce the issue on my end and another device/network.

    I already clear the cache in your account, please try again.

    Please feel free to reach out if you have other questions or need some more help. I will be happy to help!

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    Answered on December 07, 2020 at 08:15 PM

    That didn't work! I just added more in my room sprays. It is showing up in on the Preview side, but now not showing up on the build side. This is really annoying! It says that it saved, but clearly it didn't!

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    Answered on December 07, 2020 at 11:58 PM

    Thank you for the additional information. I have tested the issue you have described on my end and I was able to reproduce the issue you have described.


    There seems to be an issue that happened when the products are being saved. Also, it seems that there is a product that was created by mistake. The product I'm referring to doesn't seem to have a product name.


    I have escalated the issue to our developers so they can have a closer look. Although we cannot provide a timeframe for when the issue will be fixed. Please be assured that once we have an update we will notify you right away on this ticket.