What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reply to: Can we reply to whoever submitted the form instead of noreply@jotform.com?

    Asked by swiftfamilyfarms on October 03, 2013 at 11:56 AM

    Is there a code that we can use so that when submissions arrive in our inbox we can reply directly without copy and paste?

    That way whey I hit reply in my gmail it goes to whoever sent the submission instead of noreply@jotform.com.

    Thanks in advance,

    Jeremiah

    Page URL:
    swift-family-farms.myshopify.com

    JotForm noreply Submissions thanks
  • Profile Image

    Answered by fivetownhoopdreams on October 03, 2013 at 11:59 AM

    Yes - 

    Look under

    Email Alerts on top of form page

    Add email

    Notifications

    Click on Reply to and Receipent settings

    Then click on Reply to email and choose your customers email field.

     

    Good luck!

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 03, 2013 at 01:16 PM

    Hi,

    as five town hoop dreams have advised, you should map your form email input field to your "Reply-to" email notification option.

    From your form builder:

    1 - Select "Setup & Embed" tab

    2 - Click on "Email Alerts" icon

    3 - Select you email notification from the list.

    4 - Click on "Reply to and recipient settings"

    5 - Change the "Reply to Email" option to the email field

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Thanks