Reply to: Can we reply to whoever submitted the form instead of noreply@jotform.com?

  • Profile Image
    swiftfamilyfarms
    Asked on October 03, 2013 at 11:56 AM

    Is there a code that we can use so that when submissions arrive in our inbox we can reply directly without copy and paste?

    That way whey I hit reply in my gmail it goes to whoever sent the submission instead of noreply@jotform.com.

    Thanks in advance,

    Jeremiah

  • Profile Image
    fivetownhoopdreams
    Answered on October 03, 2013 at 11:59 AM

    Yes - 

    Look under

    Email Alerts on top of form page

    Add email

    Notifications

    Click on Reply to and Receipent settings

    Then click on Reply to email and choose your customers email field.

     

    Good luck!

  • Profile Image
    guilledutra
    Answered on October 03, 2013 at 01:16 PM

    Hi,

    as five town hoop dreams have advised, you should map your form email input field to your "Reply-to" email notification option.

    From your form builder:

    1 - Select "Setup & Embed" tab

    2 - Click on "Email Alerts" icon

    3 - Select you email notification from the list.

    4 - Click on "Reply to and recipient settings"

    5 - Change the "Reply to Email" option to the email field

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Thanks