What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification not working

    Asked by topcat on October 03, 2013 at 05:25 PM


    I try the Test Email function and email was not sent to me.  Is this broken?



    P.S.  I don't have a spam filter.

  • Profile Image

    Answered by khrisell on October 03, 2013 at 07:13 PM


    Please make an actual submissions with your form, you should be able to get notification to the right email address. Clicking the "Test Email" button will only send a test notification to the email address associated with your account. We've made it this way to prevent abusive users using this feature for mass mailing or spam purposes.

    Also, topcat@cs.utexas.edu is not in the bounce list.

    Hope this clarifies a bit. Thank you!