Forms: User unable to view his submissions.

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    Asked on December 08, 2020 at 11:29 AM


    I went to check my client submissions this morning and every form I have in my inventory has turned blank and the only thing the forms say is "submission 141, 142, 143" etc instead of my client's names and details.

    I really really hope they haven't been corrupted on the system, if you have backups or ways of solving this please let me know asap as they are important and I need them by Thursday!


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    Answered on December 08, 2020 at 01:37 PM


    I have escalated the issue to our back-end team. We will update you as soon as the issue has been fixed.

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    Answered on December 08, 2020 at 05:11 PM

    We are sorry for the inconvenience this may have caused. We have experienced an issue with EU region server and we have received an update from our backend team that the issue should be fixed by now. If you still notice any issue, please let us know. We will be happy to take a look again.