Submissions: Unable to access submissions

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    May_Goh
    Asked on December 08, 2020 at 11:34 AM

    URGENT: All my submission data and details has disappeared. I need this back immediately as I have orders to make tomorrow!

    Anyone experiencing problems? See screenshot.


    https://form.jotform.com/201964863730359

    1607446524_5fcfaffc6c426_

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    Bojan_J
    Answered on December 08, 2020 at 02:08 PM

    Greetings.

    I was able to replicate the problem. Our Developers are notified and they are working on it. As soon as we have more information, we will let you know.

    You don't have to worry, your data will be restored soon.

    Thank you for your patience.

  • Profile Image
    Bojan_J
    Answered on December 08, 2020 at 04:34 PM

    Greetings and thank you for your patience.

    We hear back from our Developers, and they have notified us the problem has been resolved. Can you please test your submissions page, and let us know if the problem was resolved?

    Thank you for your cooperation.

  • Profile Image
    May_Goh
    Answered on December 08, 2020 at 04:38 PM

    Yes I have tested and resolved. But what's the cause? Was it something I did?



  • Profile Image
    May_Goh
    Answered on December 08, 2020 at 04:44 PM
    Yes I have tested and resolved. But what's the cause? Was it something I
    did?
    Mvh. May Goh
    +4741348928
    📸instagram.com/frognerkitchen.no
    ...
  • Profile Image
    Welvin
    Answered on December 08, 2020 at 06:26 PM

    It's a system problem, not related to your activities. It's all good now. Thank you for your kind understanding.