Missing data from submissions

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SteveBradshaw
Asked on December 08, 2020 at 11:35 AM

Hi, we have just noticed that something has gone wrong with your storage of form submissions and the data is all gone, do you know what is going on as we need this fixing ASAP?
Vasily_P
Answered on December 08, 2020 at 01:53 PM

Dear Steve,
I've escalated your problem to the next support level. We will answer you after the investigation. Thanks.
Sincerely,
Vasily
Cecile

Jotform Support

Answered on December 08, 2020 at 04:57 PM

Hello Steve,
We apologize for the inconvenience this issue may have caused. We have experienced an issue with EU region server and we have received an update from our backend team that the issue should be fixed by now. If the issue remains on your end, do not hesitate to notify us.
Thank you.