No account access

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    Edgar Euan 
    Asked on December 08, 2020 at 08:57 PM

    Hi,

    I don't have access to my account. I try to login and it's not allowing me to login into my account. I tried resetting my password and it's not resending me the link to my email.


    Thank you,

    Edgar

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    jherwin
    Answered on December 08, 2020 at 09:54 PM

    Hello Edgar, Your account edgareuan.wfg is suspended because of this form: 201057748070149 on your account and flagged as copyright logo scam.
    1607482386_5fd03c12c6e36_logo.pngWe understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2754564 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logo and lift the suspension on your account.