I am not getting order emails

toledobanners
Asked on October 04, 2013 at 08:54 AM
This happens about 3 times per year. I dont do anything to change my settings, but then I stop getting emails of the orders people are placing on my site. Why?
Page URL:
http://www.jotformpro.com/toledobanners/signs
- Emails
- settings
- site
EliezerN
Answered on October 04, 2013 at 10:32 AM

Thanks for contacting us.

The reason why you are not getting the notification emails could be that you don've completely correct the email settings of your form:

Make sure to update the settings in this way:

- Sender Name: Choose the Name field of your form.

- Sender Email: Choose noreply@jotform.com or noreply@formresponse.com. You can also setup custom sender email using any of these methods:

Send form emails using your own SMTP server,

How to use Mandrill to Send Emails From Your Own Email Address

- Reply-to Email: Choose the Email field of your form.

If after updating the settings the issue still persists I would recommend you to whitelist our domain names:

· jotform.com

· email.amazonses.com

· amazonses.com

· jotform.co

· secure.jotform.co

· s3.amazonaws.com

· static-interlogyllc.netdna-ssl.com

(We use Amazon SES method for "noreply@jotform.com" sender.)

Let us know if you need further assistance with this or open a new thread to make unrelated questions.

Thanks