What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting order emails

    Asked by toledobanners on October 04, 2013 at 08:54 AM

    This happens about 3 times per year. I dont do anything to change my settings, but then I stop getting emails of the orders people are placing on my site. Why?

    Page URL:
    http://www.jotformpro.com/toledobanners/signs

    Emails settings site 3
  • Profile Image

    Answered by EliezerN on October 04, 2013 at 10:32 AM

    Thanks for contacting us.

    The reason why you are not getting the notification emails could be that you don've completely correct the email settings of your form:

    Make sure to update the settings in this way:

    - Sender Name: Choose the Name field of your form.

    - Sender Email: Choose noreply@jotform.com or noreply@formresponse.com. You can also setup custom sender email using any of these methods:

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    - Reply-to Email: Choose the Email field of your form.

    If after updating the settings the issue still persists I would recommend you to whitelist our domain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    Let us know if you need further assistance with this or open a new thread to make unrelated questions.

    Thanks