I am not getting order emails

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    Asked on October 04, 2013 at 08:54 AM

    This happens about 3 times per year. I dont do anything to change my settings, but then I stop getting emails of the orders people are placing on my site. Why?

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    Answered on October 04, 2013 at 10:32 AM

    Thanks for contacting us.

    The reason why you are not getting the notification emails could be that you don've completely correct the email settings of your form:

    Make sure to update the settings in this way:

    - Sender Name: Choose the Name field of your form.

    - Sender Email: Choose noreply@jotform.com or noreply@formresponse.com. You can also setup custom sender email using any of these methods:

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    - Reply-to Email: Choose the Email field of your form.

    If after updating the settings the issue still persists I would recommend you to whitelist our domain names: 

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    Let us know if you need further assistance with this or open a new thread to make unrelated questions.