What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    apple problems

    Asked by marksloane on October 04, 2013 at 10:00 AM

    hi guys, my website is not compatible with apple IOS as the form in its entirety cannot be viewed, what can i do please?

    Page URL:
    WWW.EHICSERVICES.CO.UK

    ios
  • Profile Image

    Answered by jedcadorna on October 04, 2013 at 10:49 AM

    Hi,

    Thank you for contacting us. I have checked your form and works fine and viewable in IOS device. May I know which device are your using to view your site?

  • Profile Image

    Answered by marksloane on October 04, 2013 at 11:16 AM
    hi, i phone 3gs, the form runs out at child 2 application without the opportunity to scroll down to the submit button, what device do you have there and how far can you get through the form please?
  • Profile Image

    Answered by marksloane on October 04, 2013 at 11:27 AM
    On safari browser, once i press submit i get a message about jotform eu then it gives me this here
    Error
    Form ID did not match. Form ID: Form Name: 21051917820346
  • Profile Image

    Answered by jedcadorna on October 04, 2013 at 11:52 AM

    I scroll down upto the submit button, I have tried it on Iphone 4 and Android device and was able to submit the form. Jotform is compatible with mobile device. Have you tried different browser by the way?

  • Profile Image

    Answered by marksloane on October 04, 2013 at 11:56 AM
    i have tried on a samsung android smartphone and an asus android tablet which work fine. Apple i phone 3 and safari browser on pc will not work for me, do you have an ipad to test it on please jed?
  • Profile Image

    Answered by jedcadorna on October 04, 2013 at 01:26 PM

    Hi,

    Unfortunately I don't have ipad to test the form. We can try reembedding the form with an iframe code. Can you please try replacing your embed code from this.

     

    To this: 

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//support.jotform.com/form/21051917820346" frameborder="0" style="width:100%; height:3846px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

     

    and let me know if this works.

    Thanks,