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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hidden Section issue

    Asked by trusselltrust on October 04, 2013 at 11:14 AM

    Hi there,

    I've created a small enquiry form with a hidden section based which appears when the previous question is filled.

    The issue I'm having is that the first question from the hidden section is visible and when you answer the previous question the section does not appear.

    Can you please help me? I have tried deleting the hidden section and putting it back with no success.

    Many thanks

    Page URL:
    http://form.jotform.co/form/32672051984862

    Screenshot
    hidden section hidden section thanks
  • Profile Image

    Answered by pinoytech on October 04, 2013 at 12:24 PM

    Hi,

    Sorry for the inconvenience that may have caused. Upon checking your form, it seems to be working fine. Please take a look at this video: http://www.screencast.com/t/bappsdx3Oe

    Anyways, can you please share to us the rules/conditions you want to achieve in your form for further assistance?

    Thank you!

  • Profile Image

    Answered by trusselltrust on October 07, 2013 at 04:44 AM

    Yes, I've noticed that soon after submitting this... at the time I tried different browsers and the result was the same. But now is working which is weird. Hopefully it won't come back.

    Thank you for offering but I was able to create my rules - I wanted the rest of the form to appear only if the user interacted with the first question.

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 07, 2013 at 04:56 AM

    Hello trusselltrust,

    I am glad to know that your form is working as expected.

    Do get back to us if you have any questions.

    Thank you!