HIPAA Account: Can you change my username?

  • Profile Image
    Svetlana Nikic 
    Asked on December 09, 2020 at 04:56 PM

    Would appreciate changing the username to WYHLIVE - could you please let me know if this possible?

    thank you,

    ~ Svetlana

  • Profile Image
    Answered on December 09, 2020 at 08:41 PM

    Hi Swetlana,

    Thank you for reaching out to us.

    Unfortunately, the username cannot be changed when HIPAA is already activated on the account. You have to disable HIPAA temporarily to change the username, and then you can enable HIPPA again.

    We do not recommend disabling HIPAA if your forms are currently active.

    We are looking forward to your response.

  • Profile Image
    Answered on December 10, 2020 at 02:03 PM

    Hi Zahra -

    I just deactivated HIPAA - is it possible to change it now? Would love for it to be "WYH" or if that's not available, then "WYHLIVE".

    Please let me know, and thanks for a speedy response :)


    ~ S

  • Profile Image
    Answered on December 10, 2020 at 05:02 PM

    Hi Svetlana,

    Thank you for turning the HIPAA off temporarily.

    As per your request, I have changed your username to WYHLIVE. Unfortunately, the username WYH weren't available.
    Now that we have changed your username, you may turn on the HIPAA settings again.

    Please let us know if there is anything else we can do to assist you, and we are happy to help!

    Best Regards,