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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    emails from forms go to junk folder

    Asked by UGlamour on May 26, 2011 at 06:09 PM

    Hi My emails go to my junk folder. I am user UGlamour at jot forms. my website is www.uglamour.com My email provider is microsofts "windows live mail" my hotmail account and my help@uglamour.com are both set up to be recieved by "windows live mail" My jot forms are set up to go to help@uglamour.com. For six months they have been coming through as mail demons now as of yesterday  they come through as junk mail.

    Thanks Robyna

    Page URL:
    http://www.uglamour.com/enquire/enquire.htm

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 06:48 PM

    Hi Robyna,

    Unfortunately, there are unscrupulous individuals who use Jotform in malicious internet activities, that is why our mail servers sometimes get flagged as Spam or Junk in other e-mail providers like Yahoo, Gmail, and in your case, Windows Live Mail.

    As a workaround, you just need to train your Live account to not flag emails coming from our server as Junk.

    To do so:

    1.  Go to your Junk Folder
    2.  Right-click the email that you received from our server
    3.  Choose Not Junk

    This will then move the email to your inbox folder. Any subsequent emails coming from our server will then be sent directly to your inbox.

    Hope this solution helps. Let me know if you have further questions. Thank you for using Jotform.


    Neil