problem with my account

  • Profile Image
    Scott Mayer 
    Asked on December 10, 2020 at 12:15 PM

    I have a clinic that uses Jotform for both telemedicine and in office visits. I have changed the password a number of times today because it keeps saying that our account is locked. When I log in using my Google account it says that we don't have any forms in there. This is a big problem. Please help - we need our forms back - and all the data in them.

  • Profile Image
    FelipeSantana
    Answered on December 10, 2020 at 02:08 PM

    Hello Scott,

    Thank you for contacting Jotform Support, we do apologize for the inconvenience that you are experiencing.

    I have checked the account under the email address you have shared in this support ticket and I did find the account under the username Mayer_Scott. Please note that this account currently has zero forms.

    However, I did check our records, and I found that there is another account under the username Naturesgreen that is currently using the same email domain as the account previously mentioned. This account does have several forms and it is also HIPAA compliant.

    To clarify this for you, I will go ahead and provide the account info below:

    Account 1

    Username: Mayer_Scott

    Email: scott@naturesgreenclinic.com

    Account 2

    Username: Naturesgreen

    Email: info@naturesgreenclinic.com

    If you need to gain access to either of these accounts, you will need to use the correct credentials to log in. Also, please make sure to use the correct email address when requesting the password reset link.

    Please let us know if you have any further questions or concerns, we are always happy to help.