Cancel subscription - wrong payment

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    yamunashree
    Asked on October 05, 2013 at 11:15 AM

    Hi!

    I am a long tim euser of Jotform & pay premium subscription.

    I made a mistake and got invoiced on 2013-09-30 for 1 month, but I wanted to cancel this. Cancelation & invoice just crossed each others and I have been undeuly charged for 1 month. I would appreciate a refund for these 10 bucks.

     

    Many thanks in advance

    Y

  • Profile Image
    jonathan
    Answered on October 05, 2013 at 06:48 PM

    Hi,

    I have already requested a refund for the paypal cancelled subscription. Please allow up to 10 days for the refund to be completed.

    Inform us if you have further concern.

    Thanks.