What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription - wrong payment

    Asked by yamunashree on October 05, 2013 at 11:15 AM


    I am a long tim euser of Jotform & pay premium subscription.

    I made a mistake and got invoiced on 2013-09-30 for 1 month, but I wanted to cancel this. Cancelation & invoice just crossed each others and I have been undeuly charged for 1 month. I would appreciate a refund for these 10 bucks.


    Many thanks in advance


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    JotForm Support

    Answered by jonathan on October 05, 2013 at 06:48 PM


    I have already requested a refund for the paypal cancelled subscription. Please allow up to 10 days for the refund to be completed.

    Inform us if you have further concern.