Submissions disappeared: Most of the submissions just vanished

patricio
Asked on December 10, 2020 at 02:44 PM

Hello guys, I write to you very worried because I can't find 3 tons of information. At least 5000 submissions just dissapeared from my forms
Laura

Jotform Support

Answered on December 10, 2020 at 06:55 PM

Hi,
Thank you for contacting us.

When checking your account, I was able to confirm that the first form shows only 19 submissions. In the Tables, the Formulario Developers form seems to have 251 submissions. Do you remember around how many submissions the form had the last time you looked?

I have forwarded this to our back end team for further investigation. As soon as we have any updates, we will inform you through this ticket.

Meanwhile, please let us know if there is anything else we can do to assist you.

Best Regards,
Jovanne

Jotform Support

Answered on December 11, 2020 at 07:37 AM

Hi there, thank you for the additional information.
My colleague already forwarded the issue to our developers for further checking. We will keep you posted as soon as we have more information from them.
Thank you for your patience and understanding.