What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting the payment from Paypal but no submissions?

    Asked by dennisdelong on October 05, 2013 at 03:59 PM

    I tried the test run and it came to my email address  fine.  I did also receive one from a customer with no problems but I have had two with only the PayPal response coming to my email.




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    JotForm Support

    Answered by Tasha on October 05, 2013 at 08:03 PM


    I checked your account and I am seeing where you have 9 incomplete payments.


    Payments are usually tagged as Incomplete when they are not settled at the same time when the user gets re-directed to paypal. You will need to complete the payments for it to be seen as a subission. For more information please review this guide on How to View Incomplete Payments. If you want to receive notification for each incomplete payment you can do so by following the steps below. 

    1. Select the Payment Options field on your form

    2. Select the gear icon then select Show Properties

    3. Select YES in the Pending Payment Email field. 


    I hope this helps! Please let us know if you have any further questions.