We are one of your partners and client is locked out

  • Profile Image
    David Fischer 
    Asked on December 11, 2020 at 01:21 PM

    Hi there, we are one of your Partners and our client RapidResponseCare is locked and she's not getting the reset emails.

    This is urgent.

    Can you assist please?


  • Profile Image
    Nik_M
    Answered on December 11, 2020 at 03:29 PM

    Apologize for the inconvenience this may have caused.

    I checked and the account RapidResponseCare is active. I was unable to find any password reset request emails. Please tell her to try again.

    Related Guide: How to reset Jotform account password

  • Profile Image
    David Fischer 
    Answered on December 14, 2020 at 01:33 PM

    Nik_M client is still locked out and is not receiving your reset emails.

    Client is upset and angry and I'd appreciate your help to resolve asap today please. If the client could call Jotform to verify identity, that would be ideal.

  • Profile Image
    Nik_M
    Answered on December 14, 2020 at 03:03 PM

    Once again, apologize for the inconvenience this may have caused.

    I checked again, and the account RapidResponseCare is still active. Is your client getting some error message when trying to log in? If so, please provide us a screenshot.

    Related Guide: How to Post Screenshots to Our Support Forum

    You can tell her that she can log in with the username or email address. The account email address is i**o@ra*************re.com

    The password reset emails will be sent to the same address.

    You can also tell her to contact us directly. She can do it here, considering that the thread is Public.

  • Profile Image
    solutionsforgrowth
    Answered on December 14, 2020 at 05:22 PM
    Finally this was resolved and she can login. Issue was on client side.
    Thank you for your help and sorry about the drama.
    David Fischer
    888-840-2595 x1
    David.Fischer@SolutionsForGrowthLLC.com
    Click here

    to schedule a call with me
    Celebrating our 10th year!
    ...