Submission View Problem

  • Profile Image
    TCHJohn
    Asked on December 11, 2020 at 01:21 PM

    I recently found out that you can post form submissions to your website via Submission View (https://hipaa.jotform.com/apps/submission-view). When trying to access my forms via Submission View I keep getting an error saying "SOMETHING WENT WRONG WHEN FETCHING FORMS, PLEASE TRY AGAIN." I continue getting this error no matter what browser I try (Chrome/Microsoft Edge). Please advise.

    Screenshot
  • Profile Image
    KrisLei
    Answered on December 11, 2020 at 04:04 PM

    Hello,

    This must be due to your account is enabled with HIPAA compliance. I think that the Submission View App is supported to access the HIPAA compliant form submissions since the submissions are encrypted.

    To clarify, you would like to share the submissions to your website? I'm not sure if it's possible with HIPAA compliant forms since the main purpose of HIPAA is to secure the data from the public. But you may consider to integrate your form with Google Spreadsheet then share the spreadsheet file.

    Let us know if I have misunderstood your query and please provide us with additional information about your requirements. Thank you.

  • Profile Image
    TCHJohn
    Answered on December 11, 2020 at 04:19 PM

    Not all of my forms contain HIPAA compliant information. The form I'm trying to post on my website does not contain PHI (Protected Health Information) and I have made sure to turn off the PHI option on all of the fields on the form I'm referencing. Does Jotform treat all of my forms as HIPAA compliant regardless of whether or not I turn off PHI? If so, that is a serious flaw in the system. I have 30+ forms I use for my organization and not all of them collect PHI. Some of these non-PHI forms I want to post the submissions to our website and need to be able to access the submission view app to do so. The other options to post form data to my website will not accomplish what I need to accomplish.

  • Profile Image
    KrisLei
    Answered on December 11, 2020 at 06:41 PM

    Does Jotform treat all of my forms as HIPAA compliant regardless of whether or not I turn off PHI?

    Yes, once HIPAA is enabled on your account, all of your forms are HIPAA compliant. The PHI is an additional layer of security for data to be kept securely in a specific field. A complete example is the data shown on emails if it is PHI protected; it will not show or transmit the data inside the field on email notifications and autoresponders.

    For reference: how-to-set-PHI fields-on-your-forms?

    Unfortunately, once HIPAA is enabled on your account, and it is not possible to select which forms to include to be HIPAA compliant. However, you may try to create An HTML Table Listing or Grid Listing Report. Then you may try to use the iframe codes to embed it on your website:

    1607729745_5fd4025105d54_Screenshot_1212

    I hope this helps. Let us know if you need further assistance.




  • Profile Image
    KrisLei
    Answered on December 11, 2020 at 07:11 PM

    I have tried the workaround on a WordPress website, and it embeds the report, but it will still request permission for someone who can access the submission:

    1607731597_5fd4098d79812_Screenshot_1212

    Unfortunately, it is really not possible to share or embed the submission data from a HIPAA compliant form to non-compliant application or website. You may proceed with this method but your users will have to request access through your email to view the data.

  • Profile Image
    TCHJohn
    Answered on December 11, 2020 at 08:13 PM

    I should have the ability to create forms that are not stored on a HIPAA compliant server. My organization uses many forms via Jotform, assuming all of them need to be housed on a HIPAA compliant server which restricts me from using tools that other users can utilize is a serious flaw in your platform. Being able to post form submissions to our website is an important feature that I shouldn't be locked out of. I hope you will pass this feedback on to your management. Unfortunately, I'm going to have to start looking for an alternative to Jotform due to this flaw.