What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForms - doesn't work on IE 10

    Asked by creativeservicesCRF on October 07, 2013 at 04:25 AM

    Hi,

    Reason for creating another thread is there is nowhere I can find previous thread I posted - you need to sort this out or there will be alot of thread from me regarding same issue - unless my questions are answerred ASAP....

    Like I said in my previous thread - the form doesn't work in IE10 but it works in IE8 why???? Chrome is no problem.

    I have paid for this expecting this service will work cross browser no problem... How stupid does this look on me now, I have been questioned by my manager - I don't need this on Monday, so please sort this as a matter of urgency.

     

    Kind regards

    Wing

    09:25 - 7th Oct 2013

    Page URL:
    http://www.thisiscreativeservices.co.uk/websites/CreativeRequest/

  • Profile Image

    Answered by gori-mathew on October 07, 2013 at 04:32 AM

    Hi,

    One quick solution for that is to re-embed your form using our iframe method: How to get your Form's Iframe Code.

    Please try it and let us know when done so we can further check the form.

     

    Thanks

  • Profile Image

    Answered by creativeservicesCRF on October 07, 2013 at 04:49 AM
     Gori-mathew
    Wouldn't that do the same thing - I have done what you suggest -
    iFrame method - and it does the same, IE10 attach image failed, on IE
    8 it works no problem.
    Attach is the screen shot on IE10 on your suggestion/solution.
    Wing 
  • Profile Image

    Answered by creativeservicesCRF on October 07, 2013 at 04:50 AM

    Gori-mathew

    Wouldn't that do the same thing - I have done what you suggest - iFrame method - and it does the same, IE10 attach image failed, on IE 8 it works no problem.
    Wing 
  • Profile Image

    Answered by creativeservicesCRF on October 07, 2013 at 06:25 AM

    JotForms.... any suggestion or solutions - on why doesn't the attach files work in Internet Explorer 10, but it works on Internet Explorer 8?

    One of your solution using the iFrame method doesn't work... I need a solution or so sort of reply would be appreciated from a paid account - not very good service for someone/some company that paying for this service.

     

    Thanks

     

  • Profile Image

    Answered by EliezerN on October 07, 2013 at 10:11 AM

    We deeply apologize for the inconveniences this have caused.

    I cloned your form and tested it in IE10 and I had no issues attaching files. I was able to submit the form along with the uploaded files:

     

    I would recommend you to clear your form caches and cookies, that should make a difference. However, I will be keeping an eye on this trying to replicate the issue and find a solution.

    Please let us know if the issue still persists.

    Thanks