I cannot access my account

  • Profile Image
    ONKAR MANN 
    Asked on December 13, 2020 at 09:41 AM

    I originally signed up with google account, but now I can't log in.


  • Profile Image
    VincentJay
    Answered on December 13, 2020 at 10:24 AM

    Hi,

    Your account got suspended because your form is collecting credit card information using basic form fields.

    We need to remove the guilty fields before we can activate your account. Please check our terms of use for more information: https://www.jotform.com/terms/

    We'll wait for your response. Thank you!

  • Profile Image
    fwtajmahal
    Answered on December 13, 2020 at 11:00 AM
    Gohead remove the guilty fields and reactivate my account. Also let me know
    which form should I use for collecting credit cards info?
    ...
  • Profile Image
    gerardw
    Answered on December 13, 2020 at 11:12 AM

    Thanks for the confirmation.

    I have deleted the guilty fields and activated your account.

    Please note that you cannot use any forms to collect credit card information as it violates our Terms of use and our PCI compliance.

    If you need to collect payments from your customers, you can use any of our authorized payment processors on your form: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform