Our email address was changed without our authority

  • Rick Wheeler
    Asked on December 13, 2020 at 8:18 PM

    Our account has been stolen from us!

    registrar-au@commonlawbookofdeeds.international


    Why was our email address changed without our authority! This is stealing!

    We seek an immediate remedy and the account restored to our email ! How does this even happen?

    This is illegal - who on your end would authorise this?

    I even added 2 factor Authentication and this didn't stop it???

    Rick Wheeler.


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  • Gaetan_B
    Replied on December 13, 2020 at 11:40 PM

    Hello,


    We will look into this issue and update you as soon as possible.

    I can see that you are telling us that you have added 2 Factor authentication. Please be advised that this functionality is not available for the moment in JotForm.


    Also, please note that the email address associated with the account cannot just be updated without verifying the changes via your email first.


    While we are looking into the issue, I would strongly recommend that you change your email password as your email itself might have been comprised.


    We will revert back to you as soon as we have an update.


    Thak you for your patience.


  • rickwheeler75
    Replied on December 14, 2020 at 12:43 AM

    Hi here is the email - again we DID NOT authorise any email change to our account!

    Rick.

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  • Sam_G
    Replied on December 14, 2020 at 4:28 AM

    Hi Rick,

    Kindly wait for a response from my colleague at ticket https://www.jotform.com/answers/2580860.

    Thank you and we appreciate your patience.

  • Kenneth JotForm Support
    Replied on December 19, 2020 at 2:05 PM

    Hi there,

    After a thorough investigation and discussion with our supervisor, we have decided to give access to the account back to you as you are the original owner, please provide us the email address you want to use for the account email so we can assign it.

    We sincerely apologize for the trouble this has caused you, we will be waiting for your response so we can proceed with the reactivation.

    Thank you for your patience.

  • rickjason1975
    Replied on December 21, 2020 at 4:59 PM

    I have previously replied, but not heard back so reposting here...

    Hi thank you very much for clearing this matter up, we appreciate it and I thank you from all of you members and volunteers. 

    Could you please restore access to the following email address which we were previously using:

    registrar-au@commonlawbookofdeeds.international

    Thank you again,

    Rick Wheeler.

  • Welvin Support Team Lead
    Replied on December 21, 2020 at 7:12 PM

    Hello Rick,

    It was changed to an email address from the domain commonlawcourtaus.org. Based on your form details and details I found online, you or the website https://www.commonlawbookofdeeds.international seem to be connected to this organization.

    Anyway, I've reverted the account email to registrar-au@commonlawbookofdeeds.international. Please initiate a password reset.

    Thank you.