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Dennis AnchetaAsked on December 13, 2020 at 10:20 PM
I've been trying to log in into my account under the following email dennis.others @gmail.com. I have asked that my password be resent numerous times but no luck
I tried going back to your email and clicked forgot password and your system responded "account suspended"????
I just want to log in. Please help
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Ashwin JotForm SupportReplied on December 14, 2020 at 1:27 AM
I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. That is the reason why you are unable to login to your account or reset your account password.
I am escalating this thread to our form review team. We will get back to you as soon as we have any update from them.
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dennis.othersReplied on December 14, 2020 at 2:00 AMthis was probably due to the numerous times I tried to login/password
reset/login/password reset
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Vick_W Jotform SupportReplied on December 14, 2020 at 4:37 AM
Hi there,
Please be informed that your account has been reactivated. So you should be able to access your forms now.
Let us know if you need further assistance.
Thanks
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Alvin EdwardsReplied on December 17, 2020 at 10:17 AM
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Jessica JotForm SupportReplied on December 17, 2020 at 10:28 AM
Hi Alvin, thank you for reaching us.
I have moved your question into a separate ticket. Please kindly follow this link: https://www.jotform.com/answers/2772782