Not able to login to account.

  • Dennis Ancheta
    Asked on December 13, 2020 at 10:20 PM

    I've been trying to log in into my account under the following email dennis.others @gmail.com. I have asked that my password be resent numerous times but no luck

    I tried going back to your email and clicked forgot password and your system responded "account suspended"????


    I just want to log in. Please help


    1607915983 5fd6d9cf7eea3 Screenshot 10


  • Ashwin JotForm Support
    Replied on December 14, 2020 at 1:27 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. That is the reason why you are unable to login to your account or reset your account password.

    I am escalating this thread to our form review team. We will get back to you as soon as we have any update from them.


  • dennis.others
    Replied on December 14, 2020 at 2:00 AM
    this was probably due to the numerous times I tried to login/password
    reset/login/password reset
    ...
  • Vick_W Jotform Support
    Replied on December 14, 2020 at 4:37 AM

    Hi there,

    Please be informed that your account has been reactivated. So you should be able to access your forms now.

    Let us know if you need further assistance.

    Thanks

  • Alvin Edwards
    Replied on December 17, 2020 at 10:17 AM

    I have exact the same issue.

    alvinglenedwards@gmail.com

    We are using this form for internal reasons. It went from editing mode to disabled mode. Now I am not able to log back in. very sad.

  • Jessica JotForm Support
    Replied on December 17, 2020 at 10:28 AM

    Hi Alvin, thank you for reaching us.

    I have moved your question into a separate ticket. Please kindly follow this link: https://www.jotform.com/answers/2772782