PayPal integration : there were two payment methods option on the same form

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    Anderson_Imari
    Asked on December 14, 2020 at 12:35 PM

    I want to get rid of one and edit the other one to have Venmo included. How can I do this? also, how can I make the payment method field required to fill out.


    Screenshot
  • Profile Image
    Gustavo_H
    Answered on December 14, 2020 at 04:01 PM

    Hi, Anderson_Imari


    We apologize for this inconvenience. We do not understand why your form has two PayPal widgets. Can you please switch your PayPal Integration to anything else and switch it back again? 

    1607979679_5fd7d29f26f6c_


    If this does not help eliminate one of the widgets, get back to us, and we will investigate it further.


    Thank you 😀✨

  • Profile Image
    Anderson_Imari
    Answered on December 27, 2020 at 03:55 PM
    Hi,
    Even, when we switched the paypal methods back we are still having the same
    problem of having two payment method fields. I tried using different forms
    of paypal as well.
    let me know!
    thanks
    ...
  • Profile Image
    jonathan
    Answered on December 27, 2020 at 05:06 PM

    We apologize for inconvenience. I checked on your form and I was able to reproduced the issue as well. Unfortunately I was not able to identify an immediate workaround to fix the issue. It appears to be a glitch in the PayPal payment integration in your form.

    I have now reported the issue to the higher team support for further investigation. We will notify you here and in your email once fixed.