Passing email field value to another field with placeholder using conditions makes the data unreadable

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    Asked on December 14, 2020 at 12:38 PM

    I would like to make the following suggestions to improve your card form. Some of these are clearly bugs (like #1) while others are just sensible changes your developers should consider. I would say almost all of these issues are related to choices they have made in the CSS code, which is (unfortunately) inaccessible on the Card style form.

    1) When I use a logic rule to copy an email address entered in an earlier field to a another email field further on in the form, Jotform fails to remove the placeholder text, making it email address illegible. (see attached screenshot below)

    2) The font sizes on the Section Headers on my Droid Turbo display are absurdly small. I'd have to guess about 18 pixels and the number of questions under the heading is maybe 11 pixels. For a heading especially, the font size should be large, to differentiate it as AS a heading. ANYTHING under 16px on mobile is poor UI design. I'd suggest at at least 24px and 14px respectively. (Better still, give users access to the CSS, so we can just set our own sizes.) Also, why use those tiny arrows that are so hard to see? Elderly people have difficulty already using tiny mobile phones. Why not use the same larger arrows like you use for the "next" and "back" buttons on the form questions? (see below screenshots)


    3) Required fields for names with Prefix and Suffix should clearly show what and what is not required. Adding asterisks to the placeholder text of First Name and Last Name would solve this problem. (see below screenshots)


    4) The Input table on Mobile is poorly implemented. The fields are much too small (ideally, their width should be adjustable by the user), the text is barely readable (less than 10 pixels) and the "dots" that indicate the number of rows in the table are much too close to each other. (see below screen captures)


    5) Signature fields on small mobile screens need to be larger. There's virtually no way to sign one's name with the small space provided. It either needs to be taller, so a person can sign on two lines, or almost the full width of the form.


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    Answered on December 14, 2020 at 04:24 PM

    1.) I was able to replicate this with my test form even on a desktop. I am sending this to our developers as a bug report. We'll notify you here once this gets fixed.


    For the other items, I needed to move them to each own ticket. I will address them shortly via these links below:





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    Answered on December 16, 2020 at 06:57 AM

    Hi EliteInsites,

    This issue has been resolved.

    Thank for reporting. Let us know if you need any further assistance.