Attachments are not accessible.

  • Profile Image
    Asked on December 14, 2020 at 02:15 PM

    We have a couple of places on our forms for people to upload attachment and when we go to view them they are not there. We get an oops page.

  • Profile Image
    Answered on December 14, 2020 at 05:31 PM

    Hi there,

    Thanks for reaching out to us.

    Kindly note that this happened because the "Require log-in to view uploaded files." option is enabled in your account settings, therefore please disabled it as shown below.1586909100Screenshot_2020-04-15 Jotform

    Should you have any further inquiries, we will be more than happy to help.