What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does it say that my account allowances are all used up?

    Asked by ammibalustrades on October 07, 2013 at 05:31 PM

    I got the following email from you guys, however, i have not used up all the limits of my account. I have not uploaded 100mb in the current month. Can you please provide details as to what exactly i have used up and which files were uploaded that caused this 100mb to finish? Also, when will the month finish and when will my forms be enabled again?

    "You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=ammibalustrades

    Thanks for using JotForm,

    JotForm Team"

    Page URL:
    http://ammibalustrades.com.au/free-quote

    my account My Forms Submissions JotForm email
  • Profile Image

    Answered by khrisell on October 07, 2013 at 06:22 PM

    Hello,

    As I have checked your account and it is disable due to overlimit used of memorry space.

    The 100MB memory allowance is the memory that's been used up for file uploads.

    In your case you have your form that is asking for drawings and with several submissions. So the probable caused of suspension of the account is due to uploaded files that reached the limit for a free account which is 100MB.

    I highly suggest that you upgrade your account to continue use your forms.

    However, To be able to free-up some space if you are not planning to upgrade is to delete the submission data.

    I will go ahead and activate your account and give some few space left so that if you will plan to delete submissions or upgrade your account, you can do so.

    Please let us know if you need further assistance.

    Thank you for using JotForm.

  • Profile Image

    Answered by mrenergyelectrical on October 07, 2013 at 10:37 PM

    isn't is 100mb per month? or is it 100mb per account at any single time from all months accumulated?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 08, 2013 at 12:13 AM

    Hello mrenergyelectrical,

    Upload storage space utilization does not get reset every month. To free up your upload storage space, you should actually delete submissions which has upload file attached to it.

    At any given point of time your upload storage space utilization should not cross 100 MB.

    Hope that answers your question.

    Thank you!