Unable To Download Submissions on PDF

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    aeckburg
    Asked on October 07, 2013 at 06:06 PM

    jotform will not allow me to download an individual .pdf submission when selecting "get pdf" as an individual submission from the submissions page.  this feature was working yesterday.  i am paying for the ssl secure submission upgrade.

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    Cesar
    Answered on October 07, 2013 at 07:49 PM

    Hello:

    To help you better do let us know which form and submission are the ones giving you issues.

    Ive gone ahead and tested the form submissions and I was able to download the PDF submissions at this time. I've also gone ahead and cleared your form's cache. Do try and verify if you can download the submissions on PDF at this time.

    Kindly let us know this information so we can help you better. Thank you.

    Related Articles:

    How-to-Clear-your-Form-Cache

    Example of PDF download test:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/18912_getpdfart.png

  • Profile Image
    aeckburg
    Answered on October 07, 2013 at 08:03 PM
    Cesar,
    Thanks for the response.
    I have closed my browser, cleared my browser cache and attempted to "get pdf" as shown in the screen capture below. Still no success. I am using Google Chrome as my browser. I get a message in the lower left corner of the browser that says "waiting on jotform.com" then the message goes away and nothing happens. Previously the download bar at the bottom of the browser would appear and show the file downloading. Now nothing.
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    khrisell
    Answered on October 07, 2013 at 09:41 PM

    Hello,

    Can I have the URL of the form you are trying to export as PDF so that I can replicate on my end and investigate what it causing the error. Also, I will send a copy of the PDF to you via email and further assist you on your issue.

    Thank you and I will wait for your response to help you further.