Can't download PDFs - get 404 error

  • Profile Image
    cdkarlsson
    Asked on December 14, 2020 at 11:22 PM

    Hello,

    I just requested a PDF download of my form responses maybe 10 minutes ago, and received an email with a link to the PDF:

    https://www.jotform.com/uploads/cdkarlsson/203471942605050/pdfs/Christmas_2020_Questionna_December_14_2020_f0aa.zip

    Unfortunately, the link does not work and I'm send to your custom 404 page.


    Regards,

    Chris Karlsson

  • Profile Image
    jherwin
    Answered on December 15, 2020 at 01:56 AM

    Hello Chris, you would need to lift privacy settings in your account, which require log in to review files, here is the link: https://www.jotform.com/myaccount/settings.
    1608015370_5fd85e0aa848d_uncheck.pngPlease give it a try and let us know how it goes.

  • Profile Image
    cdkarlsson
    Answered on December 15, 2020 at 02:06 AM

    Hi @jherwin,

    Thank you, that did the trick. Much appreciated!

    Regards,
    Chris