Can't download PDFs - get 404 error

Hello,

I just requested a PDF download of my form responses maybe 10 minutes ago, and received an email with a link to the PDF:

https://www.jotform.com/uploads/cdkarlsson/203471942605050/pdfs/Christmas_2020_Questionna_December_14_2020_f0aa.zip

Unfortunately, the link does not work and I'm send to your custom 404 page.

Regards,

Chris Karlsson

Hello Chris, you would need to lift privacy settings in your account, which require log in to review files, here is the link: https://www.jotform.com/myaccount/settings.
Please give it a try and let us know how it goes.

Hi @jherwin,

Thank you, that did the trick. Much appreciated!

Regards,
Chris