Please cancel the last subscription and refund my money.

  • neostrive
    Asked on December 15, 2020 at 2:00 AM

    Hello sir,

    please cancel the last subscription and refund my money

    thank you


  • Gaetan_B
    Replied on December 15, 2020 at 2:53 AM

    Hello,


    I can see that you are using PayPal as a payment method.

    Since you've used Paypal, you would need to login to your Paypal account to cancel the subscription:

    1. Log in to your Paypal Account
    2. Find the reference to the latest payment you have made to JotForm
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button, and that is it.

    For reference: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

    Then please get back to us to confirm and for us to request a refund on your account.


    Tahnks

  • neostrive
    Replied on December 15, 2020 at 5:10 AM

    please cancel and issue the refund. Confirmed

  • Jed_C
    Replied on December 15, 2020 at 5:57 AM

    I have now downgraded your account and cancelled your subscription. I have also requested a refund for your last payment so please allow upto 5-10 business days for the amount to be refunded back to your account.