Please cancel the last subscription and refund my money.

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    neostrive
    Asked on December 15, 2020 at 02:00 AM

    Hello sir,

    please cancel the last subscription and refund my money

    thank you


  • Profile Image
    Gaetan_B
    Answered on December 15, 2020 at 02:53 AM

    Hello,


    I can see that you are using PayPal as a payment method.

    Since you've used Paypal, you would need to login to your Paypal account to cancel the subscription:

    1. Log in to your Paypal Account
    2. Find the reference to the latest payment you have made to Jotform
    3. Once found, click the subscription number for that transaction
    4. Now click on the "Cancel Subscription" button, and that is it.

    For reference: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

    Then please get back to us to confirm and for us to request a refund on your account.


    Tahnks

  • Profile Image
    neostrive
    Answered on December 15, 2020 at 05:10 AM

    please cancel and issue the refund. Confirmed

  • Profile Image
    Jed_C
    Answered on December 15, 2020 at 05:57 AM

    I have now downgraded your account and cancelled your subscription. I have also requested a refund for your last payment so please allow upto 5-10 business days for the amount to be refunded back to your account.