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azzirk16Asked on December 15, 2020 at 4:01 AM
It cannot be clicked even when they changed devices, cleared caches, used different browsers, about 3 people already reported they cannot submit their forms
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Jed_CReplied on December 15, 2020 at 5:31 AM
I was able to attach a document with your form, may I know if you are still having an issue? Or is this issue only happening when using a mobile device?
Using Chrome on PC
Using Chrome on Android device
Please confirm if the issue is still happening and provide us the device information for us to test.
Looking forward for your response.
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azzirk16Replied on December 15, 2020 at 5:55 AMAll 3 who reported they had trouble were using a mobile device. Some of them do not have a PC.
Dra. Krizza-Almond Sarmiento Aguilar-Salidohttp://www.krizzaalmond.com
On Tuesday, December 15, 2020, 06:31:39 PM GMT+8, JotForm wrote:
New response received#yiv7629889697 p img {max-width:100%;} A new response has been received: Answered by Jed_C
I was able to attach a document with your form,may I know if you are still having an issue? Or is this issue only happeningwhen using a mobile device?
Using Chrome on PC
Using Chrome on Androiddevice
Please confirm if theissue is still happening and provide us the device information for us totest.
Looking forward for your response.
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Richie JotForm SupportReplied on December 15, 2020 at 7:02 AM
I have tested your form on my mobile device however, I can't seem to replicate the issue.
I have cleared your form cache.
Kindly test your form again and let us know if the issue still remains.
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azzirk16Replied on December 15, 2020 at 7:22 AMIt's okay now. Thank you so much.
Dra. Krizza-Almond Sarmiento Aguilar-Salidohttp://www.krizzaalmond.com
On Tuesday, December 15, 2020, 08:02:30 PM GMT+8, JotForm wrote:
New response received#yiv5352358547 p img {max-width:100%;} A new response has been received: Answered by Richie_P
I have tested your form on my mobile devicehowever, I can't seem to replicate the issue.
I have cleared your formcache.
Kindly test your form again and let us know if the issue stillremains.
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