Customers reported they cannot use the "BROWSE FILES" option in my form.

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    azzirk16
    Asked on December 15, 2020 at 04:01 AM

    It cannot be clicked even when they changed devices, cleared caches, used different browsers, about 3 people already reported they cannot submit their forms

    Screenshot
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    Jed_C
    Answered on December 15, 2020 at 05:31 AM

    I was able to attach a document with your form, may I know if you are still having an issue? Or is this issue only happening when using a mobile device?

    Using Chrome on PC

    1608028109_5fd88fcd55c0b_CheckPoint Orde

    Using Chrome on Android device

    1608028269_5fd8906d2c640_Screenshot_2020

    Please confirm if the issue is still happening and provide us the device information for us to test.

    Looking forward for your response.

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    azzirk16
    Answered on December 15, 2020 at 05:55 AM
    All 3 who reported they had trouble were using a mobile device. Some of them do not have a PC.
    Dra. Krizza-Almond Sarmiento Aguilar-Salidohttp://www.krizzaalmond.com
    On Tuesday, December 15, 2020, 06:31:39 PM GMT+8, Jotform wrote:

    New response received#yiv7629889697 p img {max-width:100%;} A new response has been received: Answered by Jed_C

    I was able to attach a document with your form,may I know if you are still having an issue? Or is this issue only happeningwhen using a mobile device?
    Using Chrome on PC
    Using Chrome on Androiddevice
    Please confirm if theissue is still happening and provide us the device information for us totest.
    Looking forward for your response.
    View this thread on browser » Unsubscribe Thread 1608028298
    ...
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    Richie_P
    Answered on December 15, 2020 at 07:02 AM

    I have tested your form on my mobile device however, I can't seem to replicate the issue.

    1608033611_5fd8a54b1fb0e_3.png

    I have cleared your form cache.

    Kindly test your form again and let us know if the issue still remains.


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    azzirk16
    Answered on December 15, 2020 at 07:22 AM
    It's okay now. Thank you so much.
    Dra. Krizza-Almond Sarmiento Aguilar-Salidohttp://www.krizzaalmond.com
    On Tuesday, December 15, 2020, 08:02:30 PM GMT+8, Jotform wrote:

    New response received#yiv5352358547 p img {max-width:100%;} A new response has been received: Answered by Richie_P

    I have tested your form on my mobile devicehowever, I can't seem to replicate the issue.
    I have cleared your formcache.
    Kindly test your form again and let us know if the issue stillremains.
    View this thread on browser » Unsubscribe Thread 1608033749
    ...