Integration with Zendesk

  • mikael.bohlin
    Answered on December 15, 2020 08:49 AM


    i´´m testing to integrate a JotForm with Zendesk. My issue is that i see alla fields to be required. I want to limit the fields to some selected.

    Is that possible ?



  • Cecile JotForm Support
    Answered on December 15, 2020 09:45 AM

    Hello Mikael,

    I cannot seem to understand clearly your question. Could you please explain further?

    Please see guide below to know how to integrate JotForm with Zendesk.


    We look forward to your reply.

    Thank you.

  • mikael.bohlin
    Answered on December 15, 2020 09:55 AM
    I have multiple forms in Zendesk. I only want to match fields in the JOT-form with specific fields in Zendesk. I´m required to fill in additional fields:
    I don´t see the correct Zendesk fields.
    Mikael Bohlin
    [cid:image002.png@01D6D2F9.E752A0D0] [cid:image003.jpg@01D6D2F9.E752A0D0]
    Hammarby Kajgata 12, 4tr
    120 30 Stockholm
    Mobil: +46708715240
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  • Ashwin JotForm Support
    Answered on December 15, 2020 10:47 AM

    No you do not have to match all fields. Please note that when you integrate your form with Zendesk, you can click on the button "ADD NEW FIELDS" button to add fields to match it with Zendesk fields. Please check the screenshot below:

    105097 4 Screenshot 10

    Hope this helps.

    Do get back to us if you have any questions.