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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Information about payment form

    Asked by marco_spagnuolo on October 08, 2013 at 07:48 AM

    Hello,

    I'm using jotform since few weeks.

    Couple minutes ago I noticed a "problem". I can fill the form I created to sell tickets but then after pushing the "purchasing button" i doesn't redirect to paypal page for payment.

    I just happens with another form created before.

    How can I adjust this situation? The form is already online and working and people are strting to purchase.

     

    Thanx,

    Marco

    Page URL:
    http://www.circolocolony.org/prevendite.html

    payment form JotForm problem purchase another form
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 08, 2013 at 08:05 AM

    Hi,

    I made a test submission to your page and I was redirected to the paypal payment page after clicking on the "purchasing button". 

    Are you having this problem every time that the form gets filled?  this particular issue maybe was related  with a short timeout connection problem  from your ISP provider.

    could you maintain us updated if this issue still happening.

    Thanks

  • Profile Image

    Answered by marco_spagnuolo on October 08, 2013 at 12:18 PM
    Hello,In fact, now it is operating normally. The trouble was (and still do not understand why) that it did not give me the chance to enter the account pyapal to make the payment, so the form was completed correctly, but without the payment transaction ... I had to delete the old cart of products and make one all over again. Now it seems that works. we'll see in the next few days.
    thank you very much for the support anyway.
    Sincerely,
    Marco
    Marco Spagnuolo
    Facebook
    Skype: marco-spagnuolo
    PENTHAGONOfficial web site|Facebook
    3diPICCHE Acoustic TrioOfficial web site|Facebook
    Date: Tue, 8 Oct 2013 08:05:33 -0400
    To: marcospagnuolo@live.it
    Subject: Re: Information about payment form