ho to add two different payment - paypal and cash on delivery

  • Profile Image
    Asked on December 15, 2020 at 06:01 PM


    I created an order form for many prodoucucts.

    I included Paypal and Credit card payment.

    Now I need to add an other pyament : cash on delivery.

    I've tried in many ways but it seams that I cannot create 2 different path for these 2 different payment: if you pay with paypal- do this and then confirm, if you pay cash, confirm and send.

    Do you have any suggest for this ?

    Thanks ;)


  • Profile Image
    Answered on December 15, 2020 at 10:08 PM

    Hi Leonide,

    I've created a clone of your form and added the Cash on Delivery or Pay with PayPal option in it using the following conditions.


    You can check the cloned form on the link below.


    Here is how you can clone it.


    Let us know if you need further assistance.


  • Profile Image
    Answered on March 04, 2021 at 10:56 AM

    Hi Vick,

    I'm sorry for the late of my reply...

    I want to thank you so much for helping me...anyway, I cloned the form following your instructions. Testing the form when I finally arrive to "invia" (send) this the error message I receive. Do you have any idea on how could I solve the problem?

    this is the link https://submit.jotformeu.com/submit/210624009707348/

    Thank you so much!



  • Profile Image
    Answered on March 04, 2021 at 03:19 PM

    Hi there!

    To fix the issue, kindly connect the PayPal widget with your PayPal account.


    Related guide: https://www.jotform.com/help/542-how-to-integrate-form-to-paypal-checkout

    Let us know if you need further assistance.


  • Profile Image
    Answered on March 25, 2021 at 11:28 AM


    I followed your suggest and connected Paypal.

    Now that it is connected when I try the preview mode when I select the credit card payment I receive the message here below while if I select the "contrassegno in contanti " I correctly arrive to "TOTALE ORDINE" but from there if I select INVIA (whic is "send order" nothing happens.

    Do you have any suggest to solve ?

    I need that selecting "INVIA" the customer receive the mail that confirm the order and see the page with "GRAZIE!

    Thanks for your support !!!



  • Profile Image
    Answered on March 25, 2021 at 05:01 PM

    Hello @Leonilde,

    We do apologize for the inconvenience that you have experienced.

    I see that you have deleted the original form that was mentioned in this ticket.

    So, I went ahead and made a clone of the cloned form on your account for testing purposes as well and upon reviewing the form, it seems that your payment calculations are not working properly. When I select products and follow the form to the end, I am seeing 0 total charges.


    I also found that there is a broken condition at the very top of your conditions page.


    I would suggest that you review the calculations on your form and the conditions as well. Once they are correc5ted, you can test the form again and let us know if the PayPal integration is still having issues.

  • Profile Image
    Answered on March 26, 2021 at 04:48 AM

    Hi Felipe,

    I checked the form and the calculation is working properly (not when using the "autofill" - this never worked on my form but it's not a problem) but if you select "manually" the field the calculation works properly.

    Thanks for the clone of clone form - I tested and this was excactly what I was looking for...

    The credit card payment is working properly.

    The only detail I miss now is: when selected the payment " contrassegno in contanti" and then I click on INVIA - I need that INVIA - send the order form to "cianeva@virgilio.it" and the order confirmation to the person who is filling the order formso I need to activate the same condition of the credit card payment.

    When your clone od clone is ready whel this last detail may use this new form or do i have to change the original one ?

    Thanks a lot for your kind support |


  • Profile Image
    Answered on March 26, 2021 at 07:50 AM

    Hi there,

    I've created a new ticket for your questions. You will receive our response shortly on the link below.