I received an error message

  • robertbujas
    Asked on December 16, 2020 at 12:06 AM

    I set up a form, linked / connected to my square account, but when i completed the form with credit card info and submitted form, i received a "Square Payment Error - Access token is missing. Please contact form administrator." I know Square link is active, what else do I need to do? I made sure the business name was selected and clicked continue and went back in to make sure. Also, disconnected and reconnected square and still will not work.


    Thanks for your help.

  • Girish JotForm Support
    Replied on December 16, 2020 at 2:00 AM

    This error usually occurs if the Square payment field is not connected to your form.

    But upon checking your form, the Square payment field is connected.

    If you are still getting this error, please delete the payment field on the form and add a new Square payment field:

    1608101981 5fd9b05df0e06 1612 8 Screenshot 10

    Do check and let us know the update.