I received an error message

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    Asked on December 16, 2020 at 12:06 AM

    I set up a form, linked / connected to my square account, but when i completed the form with credit card info and submitted form, i received a "Square Payment Error - Access token is missing. Please contact form administrator." I know Square link is active, what else do I need to do? I made sure the business name was selected and clicked continue and went back in to make sure. Also, disconnected and reconnected square and still will not work.

    Thanks for your help.

  • Profile Image
    Answered on December 16, 2020 at 02:00 AM

    This error usually occurs if the Square payment field is not connected to your form.

    But upon checking your form, the Square payment field is connected.

    If you are still getting this error, please delete the payment field on the form and add a new Square payment field:


    Do check and let us know the update.