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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Stripe] Problem with different subscriptions that have the same name

    Asked by teekay673 on October 08, 2013 at 02:33 PM

    Can I only create more than one form for stripe payment?

    I created one form successfully integrated with the stripe platform.  However, I created a second form with different pricing.  That second form had the correct pricing on the form but when it was processed, Stripe used the payment structure of my first form.  Does that mean only one form can be created and used intergrating the Stripe platform?

    integrated platform stripe form stripe subscription
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    JotForm Support

    Answered by KadeJM on October 08, 2013 at 02:45 PM

    Hello, Yes you can create multiple forms connected to your Stripe Account. To my knowledge that shouldn't be mixing when using the Integration from the first form on the second form. If anything that may get mixed together in your Stripe Account depending on how you've set that up if otherwise. Perhaps you've gotten this mixed up per say? Can you please specify which two of your forms this is mixing so that we can check on this? Also may we have your permission to test it some? If not then that is fine as we will check it with our own testing for such.

    However it's the other way around that will not work that way should you happen to want build one form with multiple payment integrations to be used on it. In that case you would have to create a Multi-Payment Form

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    Answered by teekay673 on October 08, 2013 at 02:52 PM

    Do you have access to my forms or do I have to post a link here?  If you have access, it's the form titled "florida agent registration."  The subscription plan on that form shows $7.95/month or $79.95/year.  However, when it was processed, the payment amount stripe processed was $9.95/mo or $99.95/year...which was my other form.

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    Answered by teekay673 on October 08, 2013 at 02:59 PM

    Also, in my Stripe dashboard, only one subscription plan shows up in that account...even though i created a second form with different pricing subscription plans.  The only one that appears in there is the original one of $9.95/mo or $99.95/year

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    JotForm Support

    Answered by Mike_T on October 08, 2013 at 04:01 PM

    I have found that the issue is related to the same subscription names. It looks like that our Stripe integration can not handle different subscriptions with the same name. I will forward this issue to our Development Team.

    In the meantime, you can use different subscription names on your forms.

    For example, 'Annual' subscription on the first form, and 'Annual Plan' on the second form.

    So that Stripe will handle these subscriptions.

    Thank you.

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    Answered by teekay673 on October 08, 2013 at 06:14 PM

    I created a test form named Stripe Sample Form. I added 2 sample plans, named sample plans.  So the names are different than the first form.  Saved the form.  when I log into my Stripe dashboard, go into test plans.  I don't see the new plans.

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    JotForm Support

    Answered by Mike_T on October 08, 2013 at 06:16 PM

    The plans are being added upon submissions. You can do some test submissions with the test Stripe API keys to see if that works.

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    Answered by teekay673 on October 08, 2013 at 06:32 PM

    Would you happen to know the sample credit card # and crv, exp dates for a test run on stripe?

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    JotForm Support

    Answered by Mike_T on October 08, 2013 at 06:53 PM

    Please try the following details:

    Credit Card: 4242424242424242
    CVV: 111
    Exp date: Any valid date

    You will also need to use your Stripe Test Keys:

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    JotForm Support

    Answered by kenneth on October 15, 2013 at 10:48 AM

    Hi guys, this should be fixed by now. All plan ID will now be <planname>_<formID>.
    This to ensure that you have a unique identification across the other plans.

    Note that this not affect the Plan name on Stripe, it will stay as it is, only the ID.
    So please dont confuse yourselves :)