Error when downloading file

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    Asked on October 08, 2013 at 04:15 PM

    Getting an error when trying to download file that was submitted via the form.


    Screenshot of the error below.

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    Answered on October 08, 2013 at 04:52 PM


    You seem to have few submissions. Can you please provide to us the file URL so we can check and investigate it here?

    Also, is that a newly submitted file? Do you happen to know which browser is the file submitted?

    Thank you in advance.

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    Answered on October 08, 2013 at 04:55 PM

    What I think is happening is that I am getting an email notification letting me know that my form has been submitted with a link to download the file, but the actuall file has not finished uploading to your amazon server.  If I wait about 10 minutes the error goes away and I can download file.  Is there a way to delay the email notification until the file is finished being uploaded to your amazon server space?



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    Answered on October 08, 2013 at 05:30 PM


    This error does happen when a download process was not complete or corrupted. Unfortunately there is no way to delay the email. I have done some preliminary tests to receive the email before the flie has been uploaded to no avail. I believe it might be the server taking some time to parse the uploaded file. I will continue trying different methods, and if I do replicate the error I will raise a ticket to the development team for them to evaluate. 

    If you need further assistance, do let us know. Thank you.