Locked out of my account

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    Lyndi Heus 
    Asked on December 16, 2020 at 11:13 AM


    I'm currently locked out of my account and trying to gain access. I've tried the reset password and am not receiving any reset email.

    Can someone help me?

    Thank you,


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    Answered on December 16, 2020 at 12:18 PM

    Hello Lyndi,

    I see my colleague has already addressed your concern in this ticket:


    We need to delete the offending fields and then only we can activate your account.


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    Lyndi Heus 
    Answered on December 16, 2020 at 12:33 PM
    Hello. Yes I already said ok please do and then asked about just the last 4 digits for PCI compliance for credit card authorization forms. As I said before, please delete... no problem. If you can’t answer the 4 digit question that’s fine but please just move forward and delete
    Sent from my iPhone
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    Answered on December 16, 2020 at 02:59 PM

    Hi Lyndi,

    It looks like my colleague has removed the offending fields and reactivated your account. Kindly follow this ticket to check your previous inquire: https://www.jotform.com/answers/2770387