What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bug: Cannot create zip file

    Asked by rlingmann on October 09, 2013 at 10:33 AM

    we have trouble to download zip files.

    Assuming your zip process is broken?

    Error message: Can not create zip file

    Kind regards,


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    Answered by jedcadorna on October 09, 2013 at 11:12 AM


    May we know what zip files are you trying to download and browser used to download the files? Have you tried using a different browser to isolate the issue? You can upload some screenshots to better assist you.



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    Answered by rlingmann on October 09, 2013 at 11:21 AM

    it happens when we want create a zip with source code, css, js.
    We tried Safari on my Mac and Internet Explorer 10 as well as
    Firefox 8 on a Windows 7 machine.
    Screenshot from my Mac attached.
    Kind regards

    Am 09.10.2013 um 17:12 schrieb JotForm Support Forum :
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    Answered by jedcadorna on October 09, 2013 at 12:34 PM

    I can see now the problem, I tried it using your account and was able to see the problem, I also cloned your form and still the same error. I will forward your concern now to our developers team to further investigate and will update you via this thread if a fix has been applied.