Bug: Cannot create zip file

  • Profile Image
    rlingmann
    Asked on October 09, 2013 at 10:33 AM

    we have trouble to download zip files.

    Assuming your zip process is broken?

    Error message: Can not create zip file

    Kind regards,

    Ralph

  • Profile Image
    jedcadorna
    Answered on October 09, 2013 at 11:12 AM

    @rlingmann,

    May we know what zip files are you trying to download and browser used to download the files? Have you tried using a different browser to isolate the issue? You can upload some screenshots to better assist you.

     

    Thanks,


  • Profile Image
    rlingmann
    Answered on October 09, 2013 at 11:21 AM

    Hello,
    it happens when we want create a zip with source code, css, js.
    We tried Safari on my Mac and Internet Explorer 10 as well as
    Firefox 8 on a Windows 7 machine.
    Screenshot from my Mac attached.
    Kind regards
    Ralph

    Am 09.10.2013 um 17:12 schrieb JotForm Support Forum :
  • Profile Image
    jedcadorna
    Answered on October 09, 2013 at 12:34 PM

    I can see now the problem, I tried it using your account and was able to see the problem, I also cloned your form and still the same error. I will forward your concern now to our developers team to further investigate and will update you via this thread if a fix has been applied.