Quota for Upload - Reset?

  • Profile Image
    Grocerystoresupport
    Asked on December 18, 2020 at 12:01 PM

    Hello!

    We are receiving a notice that we have reached our quota for upload space and unable to fill out new forms. Question is if we remove the data/uploads can we use the form without upgrading.

    Please send all responses to:

    Tina Heindel at cheindel@festfoods.com. I am the team support person assisting them with their account.

    Thanks

    Tina Heindel

  • Profile Image
    Gaetan_B
    Answered on December 18, 2020 at 01:18 PM

    Hello,

    This is correct.


    Please make sure to empty the trashed items as well:

    1. Click the three vertical dots icon on the main submissions tab.
    2. Click the Trashed entries option.
    3. 2020-10-11-016.png?1.0.449
    4. In the trash section, check the Select All option.
    5. Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done!

    2020-10-11-018.png?1.0.449

    Entries that have been in the trash for more than 30 days will automatically be deleted. 


    Should you have any further inquiries, do not hesitate to reply to this thread