Signature field not showing in email

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    selectele
    Asked on December 18, 2020 at 02:49 PM

    Hello, I've created an Online Work order form which requires the end customer to sign on the device to authorize the work order.

    The signature is captured and shows up in the PDF that is created and integrated with Google Drive, however it is not showing up in the email that is sent to either the customer or to our office administrator. We just receive an X in place of the image.

    Is there any work around to this by chance?

    Screenshot
  • Profile Image
    Cecile_A
    Answered on December 18, 2020 at 05:11 PM

    Hi,

    Thank you for contacting support.

    Kindly go to your account settings https://www.jotform.com/myaccount/settings and uncheck Require log-in to view uploaded files. Then, send a test submission to see if it works.

    1608329414_5fdd28c6b21a5_15.png

    If the issue persists, let us know.

    Thank you.