What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    still no refund

    Asked by CaliforniaVegan on October 09, 2013 at 09:16 PM

    Hello. This is my second email about this issue. I still have not received a refund for my cancelled account. I requested teh refund on September 22. I'm losing trust in JotForm at this point because I never should've been charged in the first place since I had cancelled my account a month prior. thanks, caroline

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    Answered by khrisell on October 09, 2013 at 10:51 PM


    We are very sorry for the inconvenience that it may have caused you.

    I have requested the refund, Please allow 6-10 business days to get this refund back into your Paypal Account. 

    Again, we are very sorry for this issue.

    Thank you for using JotForm.

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    JotForm Support

    Answered by Welvin on October 21, 2013 at 04:31 PM

    For some reason, your response came out empty here in our Support Forum. Please access this thread instead of responding via email account.


    By the way, the refund request is still pending from our record. You should receive a notification when the refund is processed.