still no refund

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    CaliforniaVegan
    Asked on October 09, 2013 at 09:16 PM

    Hello. This is my second email about this issue. I still have not received a refund for my cancelled account. I requested teh refund on September 22. I'm losing trust in JotForm at this point because I never should've been charged in the first place since I had cancelled my account a month prior. thanks, caroline

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    khrisell
    Answered on October 09, 2013 at 10:51 PM

    Hello,

    We are very sorry for the inconvenience that it may have caused you.

    I have requested the refund, Please allow 6-10 business days to get this refund back into your Paypal Account. 

    Again, we are very sorry for this issue.

    Thank you for using JotForm.

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    Welvin
    Answered on October 21, 2013 at 04:31 PM

    For some reason, your response came out empty here in our Support Forum. Please access this thread instead of responding via email account.

    http://www.jotform.com/answers/277615-still-no-refund.

    By the way, the refund request is still pending from our record. You should receive a notification when the refund is processed.

    Thanks