What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving my submission emails.

    Asked by michaelvalentine on October 09, 2013 at 10:30 PM

    how dissapointing!!

    thrird time your system messed me up and failed to send forms

    Bad Business!!!!!!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 09, 2013 at 11:14 PM

    Hello michaelvalentine,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[09/Oct/2013:23:10:01 -0400] 20543756276155 AmazonSES Sent email to michael@valentinedesign.com -  MessageID:00000141a057a6ff-80a4c8b4-4a36-4fb3-aabf-289c052d7056-000000 - RequestId:7359c493-3159-11e3-8feb-65d5018053d0

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!

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    JotForm Support

    Answered by ashwin_d on October 09, 2013 at 11:23 PM

    Hello michaelvalentine,

    I also found that in your second notification alert (Notification 2) you have not selected the "Sender E-mail". If you don't sent the "Sender Email" propert, your submission emails will not be sent from this notification alert.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:



    Hope this helps.

    Thank you! 

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    JotForm Support

    Answered by guilledutra on October 10, 2013 at 07:45 AM


    form some reason your last message come blank, could you re-post it following this link http://www.jotform.com/answers/277628