Not receiving my submission emails.

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    michaelvalentine
    Asked on October 09, 2013 at 10:30 PM

    how dissapointing!!

    thrird time your system messed me up and failed to send forms

    Bad Business!!!!!!

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    ashwin_d
    Answered on October 09, 2013 at 11:14 PM

    Hello michaelvalentine,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[09/Oct/2013:23:10:01 -0400] 20543756276155 AmazonSES Sent email to michael@valentinedesign.com -  MessageID:00000141a057a6ff-80a4c8b4-4a36-4fb3-aabf-289c052d7056-000000 - RequestId:7359c493-3159-11e3-8feb-65d5018053d0

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!

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    ashwin_d
    Answered on October 09, 2013 at 11:23 PM

    Hello michaelvalentine,

    I also found that in your second notification alert (Notification 2) you have not selected the "Sender E-mail". If you don't sent the "Sender Email" propert, your submission emails will not be sent from this notification alert.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Thank you! 

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    guilledutra
    Answered on October 10, 2013 at 07:45 AM

    Hi,

    form some reason your last message come blank, could you re-post it following this link http://www.jotform.com/answers/277628

    Thanks