Getting an error when submitting form integrated with PayPal Checkout

  • Abasignsandprinting
    Asked on December 18, 2020 at 8:49 PM

    When customer tries to pay it gives an error... I've tried to connect PayPal but it doesn't stay connected. How do I fix this issue?

  • Mike_G JotForm Support
    Replied on December 18, 2020 at 10:20 PM

    I have checked the form you linked and it appears that you still haven't set up the PayPal Checkout payment field in your form yet.

    1608347962 5fdd713a1349c zt201218 221822 Screenshot 10

    Reference Guide: How-to-integrate-form-to-Paypal-Checkout

    Please give it a try and let us know if you need any further assistance.

  • Mike_G JotForm Support
    Replied on December 18, 2020 at 10:21 PM

    I just would like to add that after you connected your PayPal account in the integration settings, please make sure that you click the "Continue" button to save the changes.

    1608348106 5fdd71ca34d57 zt201218 222134 Screenshot 10

    Feel free to let us know if you need any further assistance.