What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform pages are not loading properly

    Asked by mscreneet on October 10, 2013 at 01:24 AM

    I have had issues the last few days when logging into Jotform

    I see the names of the forms that I have created however I am unable to get into the forms

    The screen that shows my forms is also not lined up. Everything appears to be off and not inline as it should be. Ive tried changing the zoom level but that as  not helped

    When I click the other tabs at at the top of the page ( form templates, apps, etc) nothing happens

    It just sits on the main page.

    Not sure why this has happened. I disabled my smartfirewall which has never been a problem in the past however that did not help. I also cleared my browsing history.

    Need suggestions asap

    Screenshot
    JotForm My Forms problem logging
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    JotForm Support

    Answered by EltonCris on October 10, 2013 at 02:18 AM

    Hi there,

    Do you have any other browsers to test? We never encountered such problem on our end so I suspect this might be related with your browser.

    May we know which browser did you encountered this problem? Can you please try to reset your browser settings? Also, please ensure that your browser's javascript must be enabled.

    Get back to us if the problem still persist. Thanks!

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    Answered by mscreneet on October 14, 2013 at 05:22 PM

    I am using Internet Explorer 9

    Java is enabled

    The problem still persist

  • Profile Image

    Answered by jeanettebmz on October 14, 2013 at 06:25 PM

    Our form builder is optimized to work with Google Chrome so this is the browser we mostly recommend rather than IE9