Need account unlocked

  • Profile Image
    Chawntell 
    Asked on December 19, 2020 at 11:14 AM

    I was trying to log in to my account with my email address and not my username and my account has been suspended. My username is gbdtravels. Please unlock. Thanks

  • Profile Image
    Gaetan
    Answered on December 19, 2020 at 12:30 PM

    Hello,


    The user gbtravels has been suspended because one of the Forms is asking for Credit Card information in clear, which is not authorized by our Terms of Use (https://www.jotform.com/terms/).


    For us to ask to unlock your account, we would first have to remove those fields from the Forms.

    Do you allow us to proceed?


    Should you have any further inquiries, do not hesitate to reply to this thread


  • Profile Image
    Chawntell 
    Answered on December 19, 2020 at 12:33 PM
    Please delete the entire form
    ...
  • Profile Image
    Gaetan
    Answered on December 19, 2020 at 02:36 PM

    Hello,


    The form has been deleted and your account reactivated.


    Please make sure to comply with our Terms of Use (https://www.jotform.com/terms/) to avoid any further suspensions.



  • Profile Image
    Chawntell 
    Answered on December 19, 2020 at 02:44 PM
    Thanks
    ...