Payment Form: Transaction_Refused error.

  • zoeyscakehouse
    Asked on December 19, 2020 at 4:27 PM

    When customers are ordering through my Jotform, they keep receiving an error message preventing payment from being complete. See error message below. Please advise on solution.


    1608413230 5fde702e90ba1 Screenshot 10

    Page URL: https://form.jotform.com/203466182443050
  • Gustavo_H
    Replied on December 19, 2020 at 6:09 PM

    Hi, zoeyscakehouse. Thank you for reaching out.


    I have cloned your form, but I could not reproduce this error. Your current form does not have payment integration. I can see you made this removal on your form a few minutes ago. If you want to process payments on your form, choose one of your payment gateways.

    Payment Processor Integrations

    Kindly note that we have many useful guides to help you set up your payment widget, kindly search in the link below for PayPal, Square, Stripe, or any other gateway.

    JotForm User Guides

    If you still have issues after setting your payment integration, get back to us to investigate it further.


    Have a beautiful day 😀✨