What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I only receive the fields that have been completed?

    Asked by jamieclock on October 10, 2013 at 09:22 AM

    I've set up a form with a selection of questions. These are not all compulsary so I'd like the ones that aren't answered not to be sent through on the email. Hope that makes sense?

     

    Thanks

    Page URL:
    http://www.crystalcleaningcompany.com/form/index.html

    email Selection thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 10, 2013 at 10:07 AM

    Hello jamieclock,

    To hide empty fields from the submission emails, you should actually enable the "Hide Empty Fields on Emails" property under advanced setting of your preferences tab.

    Here are the steps to achieve this:

    1. Load your form in editor.

    2. Click on "Setup & Embed" and then click on "Preferences" tab in the form toolbar

    3. In the new window, click "Advanced Settings" tab

    4. Now click on the "Hide Empty Fields on Emails" property and enable it.

    Please be noted that, this feature will work only on default email template. That means if you change anything in the body of your notification email template, this feature will not work.

    Hope this helps.

    Thank you!